Billing & Refund Policy

Fixed-term access plans

• Lite: $9/month, supports 1 connected Gmail inbox, 50 emails/day cap, 1 active campaign, sequencing, and follow-ups.
• Starter: $19/month, supports 2 connected Gmail inboxes, 250 emails/day cap, unlimited campaigns, sequencing, follow-ups, and warmup.
• Access remains active until the purchased term ends. Plans do not auto-renew unless specified at checkout.

Free beta program

• We may offer temporary Free Beta seats. Free Beta grants access to the Lite plan only.
• Daily sending during Free Beta may be capped lower (e.g. 25 emails/day) at our discretion.
• The Starter plan is coming soon and may be unavailable during the beta period.

Pricing, currency, and taxes

• Prices are shown in the currency displayed at checkout, which may vary by plan, promotion, or payment provider (e.g. Razorpay).
• Listed prices do not include local taxes, duties, or bank transaction charges, which are the sender's responsibility.
• Future price changes apply prospectively and do not retroactively alter an already-purchased term.

Checkout and payment processing

• Payments are processed through standard integration checkouts (such as Razorpay).
• We do not store your credit card details; all transaction operations are handled securely by the payment processor.

Refunds and cancellations

Paid terms are generally non-refundable once access has been provisioned. We do not provide prorated credits for partial use or early cancellations.

• Refunds or corrections are issued for verified duplicate charges or payment processing errors.
• Refunds are not granted for campaign outcomes, inbox placement rates, or account suspensions resulting from violations of our Acceptable Use Policy.

Disputes and support

If you believe a charge was unauthorized or incorrect, contact outlivo.tech@gmail.com immediately with the transaction details. If a payment is reversed, disputed, or charged back, access to the corresponding paid workspace may be restricted.