What is Outlivo?
Outlivo is a production-ready cold outreach platform that helps freelancers and agencies launch, track, and manage personalized email campaigns with built-in SMTP management, safety checks, and follow-up automation.
Frequently Asked Questions
Get answers to common questions about Outlivo, billing, SMTP setup, and campaign management.
How much does Outlivo cost?
Outlivo offers flexible pricing starting at ₹499/month. Plans include different email limits and features. All subscriptions automatically renew on autopay; you can disable autopay anytime before your next billing date.
Do you offer refunds?
All payments are final and non-refundable except where required by law. However, you can disable autopay before your next billing date to stop future charges. Your current paid term remains active until it ends.
What is autopay and how do I disable it?
Autopay is our subscription renewal system. Subscriptions automatically renew at the end of each billing period. You can disable autopay from your account settings before your next billing date to stop future renewals.
How do I set up SMTP?
SMTP setup is simple. Navigate to SMTP Settings in your dashboard, enter your email provider details (host, port, username, password), and save. Your encrypted credentials are stored securely and used only to send your campaigns.
Can I use my own email provider?
Yes. Outlivo works with any SMTP provider—Gmail, SendGrid, AWS SES, custom servers, or your existing email host. You maintain full control of your sending mailbox.
How many emails can I send per day?
Email limits depend on your plan. Starter plans allow 300 emails/day, while Growth and Pro plans allow higher limits. All plans enforce daily and monthly caps to protect your deliverability.
What is the difference between the plans?
Plans differ by daily email limits, number of SMTP inboxes, and advanced features like A/B testing, team access, and priority support. See our Pricing page for a detailed comparison.
Can I create custom email templates?
Yes. Outlivo lets you create unlimited custom templates or start from our library of default templates. Templates support personalization variables like {{name}} and {{company}}.
How do I track campaign performance?
Your dashboard shows real-time metrics: total emails sent, delivery status, failed sends, and progress indicators. Campaign history stores detailed logs so you can review performance anytime.
What safety checks does Outlivo include?
Outlivo includes spam safety checks that warn about missing personalization, risky terms, and sending volume that may trigger spam filters. We also enforce pacing (send delays) to protect your sender reputation.
Can I schedule campaigns for later?
Yes. Schedule campaigns to launch at a specific date and time, or send immediately. You can also set up follow-ups to send automatically 2, 4, or more days after the initial email.
Is Outlivo GDPR compliant?
Outlivo is designed with privacy and data protection in mind. We encrypt sensitive data, limit retention, and only share data with trusted service providers. See our Privacy Policy for full details.
What payment methods do you accept?
We accept all major credit/debit cards and payment methods supported by Razorpay, including UPI, net banking, and digital wallets. All payments are secure and encrypted.
Do you offer team accounts?
Currently, each Outlivo account is for a single user. Agencies and teams can set up separate accounts for each team member or contact support for enterprise options.
How is my SMTP password stored?
SMTP credentials are encrypted using industry-standard encryption and stored securely. We never log your plain-text password and only use it to send campaigns on your behalf.
What happens if an email fails to send?
Failed sends are logged in your campaign history with error details. Common reasons include invalid email addresses, SMTP configuration issues, or rate limits. You can review and retry failed emails.
Can I import my recipient list?
Yes. Import recipients via CSV upload or paste emails directly. The onboarding flow includes a sample CSV template to get you started. Recipient lists are stored securely and used only for your campaigns.
What is the minimum contract length?
There is no minimum contract. You pay month-to-month and can disable autopay anytime before your next billing date to stop future charges.
Who can I contact for support?
Contact support through your Outlivo account or via email. Response times vary by plan. Refer to your account settings for the support channel available on your plan.
Still have questions?
If you couldn't find the answer you were looking for, contact support through your Outlivo account or use the support channel listed in your plan details.